Returns & Exchanges
Every fragrance should feel right from the moment it reaches you. If you need assistance with an order, our team is here to guide you through the process.
48-Hour Window
Contact us within 48 hours of receiving your order.
Photo Verification
Share a clear photo so we can assess your request.
24-Hour Response
We aim to review requests and respond within 24 hours.
Personal Assistance
We'll explain the next steps once your request is reviewed.
Our Policy
We want your experience with UNIVÉ to be as considered as the fragrances we offer. Please review the guidelines below before contacting us.
When to Contact Us
Return or exchange requests should be raised within 48 hours of delivery. Please include your order details so we can identify your purchase and review your case.
Product Condition
Please keep the fragrance, its packaging and any included accessories in the condition received. Eligibility is assessed individually before a request is approved.
A Clear Photo Is Required
Send a clear photo of the item with your WhatsApp request. Additional photos or details may be requested if needed to complete the review.
Collection & Delivery
If your request is approved, we'll coordinate the appropriate collection or exchange arrangements with you directly.
Return & Exchange Shipping Fees
Shipping fees for returns or exchanges are the customer's responsibility. However, if the return or exchange is needed because of an error on our part in the original shipment, such as receiving the wrong product or a damaged item, UNIVÉ will cover the applicable shipping costs. Please contact us before arranging a return shipment so we can coordinate the next steps with you.
Review & Updates
Our aim is to respond within 24 hours. This is a response target, not a guarantee that every request will be approved within that period.
Refunds
For approved returns, we'll confirm the refund method and expected processing time with you directly. Refunds may be arranged through InstaPay or a wallet, as agreed during the review of your request.
What Happens Next?
No complicated forms. Just send us your details on WhatsApp and we'll take it from there.
Message Our Team
Tell us whether you're requesting a return or an exchange, and provide your order number.
Share the Details
Include the item name, delivery date, reason for your request and a clear product photo.
We'll Review Your Request
We'll assess the information and contact you with an update and any additional requirements.
Confirm the Next Steps
If approved, we'll coordinate the applicable exchange, collection or refund arrangements.
Need to Return or Exchange?
Start a conversation with our team on WhatsApp. Have your order number and product photo ready so we can assist you more efficiently.
CONTACT US ON WHATSAPP